Store Policies

Free Shipping Offer Terms and Conditions

CM Nails Supply offers Free Shipping on orders over $250 CAD for customers within Ontario, Canada. This offer applies only to Standard Shipping and is subject to the following terms:

Eligibility Criteria

• The Free Shipping offer is valid for orders $250 CAD or higher.
• The offer applies only to customers with a shipping address within Ontario, Canada (within 200km of our location).
• Some areas in Ontario may incur additional shipping charges based on location.

Orders Below $250 CAD

If your order totals less than $250 CAD, shipping charges will apply based on the selected shipping method. Rest assured, we've partnered with top-rated Canadian carriers to offer you the fastest and most affordable shipping options.

Shipping Fees

Shipping rates are calculated based on your location within Canada. While most orders fall within standard pricing, actual fees may vary depending on the size or weight of your shipment. If your order includes oversized or unusually heavy items, we may need to adjust the shipping cost. In such cases, we’ll reach out to confirm before proceeding.

Exclusions from Free Shipping

• Taxes, handling fees, and the purchase of gift certificates or gift cards are not included in the $250 minimum qualifying amount.
• Only the value of the products (after discounts) will count towards the $250 threshold.

Overweight Items

• Free Shipping does not apply to overweight items. Overweight items are individual products that weigh more than 10 lbs.
• If your order includes overweight items, you will still receive Free Shipping on all regular items, but shipping charges for overweight items will apply separately.

Missing or Stolen Packages

• If your order shows as delivered but you haven’t received it, we understand how frustrating that can be. Unfortunately, we cannot take responsibility for packages that go missing after delivery has been confirmed, including cases of suspected porch theft.
• If your tracking information confirms delivery (especially with a photo), and you believe your package was stolen:
  • Contact your local authorities to report the theft.
  • Obtain a copy of the official police report.
    

To reduce the risk of lost or stolen deliveries, we recommend choosing a secure shipping address (such as your workplace, a mailbox location, or a location where someone can accept the package in person).

International Shipping

CM Nails Supply ships worldwide, but the Free Shipping offer is limited to Ontario, Canada (within 200km of our location).

Final Sale Policy

All sales are final. Due to sanitary and hygiene standards, we do not offer returns, exchanges, or refunds under any circumstances. This policy is applied consistently to ensure quality control and the safety of all our customers.

Customer Support

• If you have any questions or need further clarification, our Customer Service team is available to help. You can reach us at:
  • • Phone: 1-905-290-8368
    • Email: info@cmnailssupply.com

We are here to assist you and ensure you have a smooth shopping experience with us!