Shipping Offer Terms and Conditions
We offer free shipping on orders over $250 CAD for customers in Canada. This offer applies only to Standard Shipping and is subject to the following terms:
Eligibility Criteria
- The Free Shipping offer is valid for orders $250 CAD or higher.
- The offer applies only to customers with a shipping address within Canada.
- Free shipping excludes any overweight items (items in gallons, flammable liquids, case products, furniture or heavy electronic products).
Orders Below $250 CAD
If your order totals less than $250 CAD or includes overweight items, shipping charges will apply based on the selected shipping method. Rest assured, we've partnered with Canadian carriers to offer you the fastest and most reliable shipping options with tracking number included.
Shipping Fees
Shipping rates are calculated based on your location within Canada. While most orders fall within standard pricing, actual fees may vary depending on the size or weight of your shipment. If your order includes oversized or unusually heavy items, we may need to adjust the shipping cost. In such cases, we'll reach out to confirm before proceeding.
Exclusions from Free Shipping
- Taxes, handling fees, and the purchase of gift certificates or gift cards are not included in the $250 minimum qualifying amount.
- Only the value of the products (after discounts) will count towards the $250 threshold.
Overweight Items
- Free Shipping does not apply to overweight items. Overweight items are individual products that weigh more than 10 lbs.
- If your order includes overweight items, you will still receive Free Shipping on all regular items, but shipping charges for overweight items will apply separately.
Estimated Delivery Times
All shipping and delivery timeframes provided on our website are estimates only and are not guaranteed. Actual delivery times may vary based on factors beyond our control, including but not limited to:
- Carrier processing delays
- Weather conditions
- Natural disasters
- Holidays and peak shipping seasons
- Customs clearance (for international orders)
- Carrier routing decisions
- Address verification issues
- Local delivery conditions
We cannot be held responsible for delays caused by shipping carriers or circumstances outside of our control. While we make every effort to meet estimated delivery times, these are provided as guidelines only.
Order Processing
Orders are typically processed within 1-2 business days. Processing time is separate from shipping time. Business days are Monday through Friday, excluding statutory holidays.
During peak seasons (including but not limited to Black Friday, Cyber Monday, and December holidays), processing and delivery times may be extended.
Delivery Confirmation & Responsibility
Our delivery obligation is fulfilled once the carrier confirms delivery to the shipping address provided by you.
- Most shipments include tracking and delivery confirmation
- Proof of delivery may include a photograph, signature, or GPS confirmation
- We are not responsible for packages after they have been successfully delivered to your address
- We cannot be held liable for lost, stolen, or damaged packages after delivery confirmation
Once tracking shows "delivered," the package is considered received and our responsibility ends.
Unattended Deliveries
By placing an order, you acknowledge and accept that:
- Packages may be left at your door, mailbox, or building entrance per carrier policy
- We are not responsible for theft, damage, or loss of packages after delivery
- It is your responsibility to ensure someone is available to receive packages or that your delivery location is secure
- If you will be unavailable to receive a delivery, it is your responsibility to contact us before the package ships to arrange alternative delivery instructions
To reduce the risk of lost or stolen deliveries, we recommend choosing a secure shipping address (such as your workplace, a mailbox location, or a location where someone can accept the package in person).
Lost, Missing, or Stolen Packages
If your order shows as delivered but you haven't received it, we understand how frustrating that can be. However, we cannot take responsibility for packages that go missing after delivery has been confirmed, including cases of suspected porch theft.
If Your Package Shows Delivered But You Haven't Received It:
- Check with household members, neighbors, or building management
- Check all possible delivery locations (side doors, back porches, mailrooms, building lobbies)
- Wait 24-48 hours in case of delayed scanning or carrier error
- Contact the shipping carrier directly using your tracking number
Reporting Theft
If your tracking information confirms delivery (especially with photo confirmation), and you believe your package was stolen:
- Contact your local authorities to report the theft
- Obtain a copy of the official police report
- File a claim with the shipping carrier
We cannot issue refunds, replacements, or store credit for packages confirmed as delivered. Delivery confirmation constitutes proof that we fulfilled our obligation.
Damaged Packages
If your package arrives visibly damaged:
- Refuse delivery or note the damage with the carrier at the time of delivery
- Contact us within 48 hours with photos of the damaged package and items
- Do not discard packaging materials until your claim is resolved
Claims for damaged items must be reported within 48 hours of delivery. Claims filed after this period cannot be honored.
Vacation/Extended Absence Policy
If you will be away and unable to receive deliveries, you MUST contact us before your order is fulfilled and sent to shipping carrier.
You can request to:
- Hold your shipment until you return
- Change the delivery address to a secure location
- Cancel your order for a full refund (before shipment only)
IMPORTANT: We cannot issue refunds, replacements, or store credit for packages delivered while you were unavailable if you did not notify us in advance before shipment.
Planning to be away during the holidays or on vacation? Contact us immediately after placing your order to make arrangements.
Signature Requirements
Signature confirmation is available upon request for an additional fee. Without signature confirmation, carriers may leave packages unattended per their standard delivery procedures.
We strongly recommend signature confirmation for:
- High-value orders (over $200)
- Deliveries to apartment buildings or areas with high theft rates
- Any situation where you cannot guarantee someone will be home
Incorrect or Incomplete Addresses
We are not responsible for orders shipped to incorrect, incomplete, or undeliverable addresses provided by the customer. Please verify your shipping address carefully before completing your order.
If a package is returned to us due to an incorrect address provided by you, you will be responsible for reshipping costs.
Shipping Address Changes or Delivery Holds
Address changes or delivery holds must be requested before your order ships. Once a package is in transit, we cannot guarantee address changes will be processed by the carrier.
To Request Changes:
Requests must be made during business hours and before shipment. We cannot make changes once the carrier has picked up your package.
International Shipping
CM Nails Supply ships worldwide, but the Free Shipping offer is limited to Canada.
International Customers Are Responsible For:
- All customs duties, taxes, and brokerage fees
- Delays caused by customs clearance or inspections
- Understanding their country's import regulations and restrictions
- Any additional fees charged by international carriers
Delivery times for international orders are estimates only and may vary significantly based on customs processing and local carrier schedules.
We cannot refund or compensate for customs delays, fees, or packages held by customs authorities.
Refund Policy for Shipping Delays
We do not offer refunds, replacements, or compensation for shipping delays caused by carriers or circumstances beyond our control. This includes but is not limited to:
- Weather delays or natural disasters
- Carrier processing errors or routing issues
- Customs delays (international orders)
- Holidays or peak season volumes
- Address issues or delivery access problems
- Force majeure events
If you require guaranteed delivery by a specific date, please contact us before ordering to discuss expedited shipping options.
Final Sale Policy
All sales are final. Due to sanitary and hygiene standards, we do not offer returns, exchanges, or refunds under any circumstances. This policy is applied consistently to ensure quality control and the safety of all our customers.
This includes:
- Change of mind or buyer's remorse
- Ordering incorrect items or quantities
- Products that don't meet your expectations
- Shipping delays beyond our control
- Issues after delivery confirmation
Please review your order carefully before completing your purchase.
Customer Support
If you have any questions or need assistance with your order, our Customer Service team is available to help:
For order modifications, address changes, or delivery holds, please contact us immediately during business hours.
Acceptance of Terms
By placing an order with CM Nails Supply, you acknowledge that you have read, understood, and agree to these shipping terms and conditions.
You accept responsibility for:
- Providing a correct and complete shipping address
- Ensuring your delivery location is secure
- Being available to receive packages or making alternative arrangements
- Notifying us in advance if you will be unavailable for delivery
- Understanding that our responsibility ends once delivery is confirmed
These terms are part of our overall Terms of Service and are binding at the time of purchase.
