Final Sale
Because of the professional nature and hygiene requirements of our products, all sales are final. We cannot accept returns or exchanges for change of mind. We also cannot guarantee customer satisfaction, because results depend on technique, equipment, and individual reactions that are beyond our control. When you place your order, you accept these terms and confirm that the products you selected meet your needs.
If you have questions about a product, its colour, or its finish before you buy, email info@cmnailssupply.com and we will be glad to help.
Wrong, Damaged, or Defective Items
Report a wrong, damaged, or defective item within 7 days of delivery. We cannot accept claims made after 7 days.
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Send us your request
Email info@cmnailssupply.com and include the following information.
- Your full name
- Your order number
- The name of the item
- A description of the issue
- Clear photos of the item and its packaging
If your package arrived damaged, keep the original shipping box and all packaging until your claim is resolved.
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We review your claim
We reply by email within 2 business days. Every claim is reviewed case by case, and we need proof of the issue. Please do not ship anything back until we approve it in writing. We cannot accept returns sent without written approval.
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We make it right
If your claim is approved, we choose to send a replacement, issue store credit, or refund your original payment method. Store credit is issued as a gift card that does not expire and carries no fees. Approved refunds are processed within 5 to 10 business days, and your bank may need another 3 to 7 business days to post the refund. We confirm any return instructions, including shipping, when we approve your claim.
Electrical Equipment and Warranty
Product warranties are provided by the manufacturer, not by CM Nails & Beauty Supply. This applies to items such as LED lamps, UV lamps, and nail drills. We are an authorized retailer, so registering your warranty with the manufacturer is straightforward. Register soon after purchase and keep a copy of your receipt. Most electrical items carry a one year manufacturer warranty, so check the packaging or the manufacturer's website for details.
If an electrical item arrives defective, report it to us within 7 days of delivery, like any other item. After 7 days, contact the manufacturer directly. You are responsible for shipping costs when sending a product to the manufacturer. We are not responsible for changes in manufacturing components, product specifications, or colour that differ from our product listings or promotional materials.
Order Changes and Cancellations
Once an order is placed, we are unable to modify it. This includes adding or removing items, changing quantities or shades, updating the shipping address, and applying a promo code or discount after checkout. Orders begin processing shortly after you check out. Once our fulfillment team has packed your order, it is sealed for shipping. We take extreme care when packaging your products and handing them to our carriers so your order arrives safely and as fast as possible. Reopening a packed order would slow it down and put your products at risk.
Please review your cart carefully before you check out. Confirm that every item, quantity, and shade is exactly what you need.
Cancelling an Order
If you need something different, you may request a cancellation so you can place a new order with the correct details. Cancellation is only available before your order ships, and because orders begin processing soon after you place them, it is not always possible. To request one, email info@cmnailssupply.com with your order number as soon as possible. Timing matters, because your order status may change before we read your email. Once an order has shipped, it cannot be changed or cancelled.
An approved cancellation carries a cancellation fee of $4.50 minimum, up to 7% of the order value. The fee covers payment processing, fulfillment, and handling costs we have already paid, and we deduct it from your refund. Refunds go back to your original payment method within 5 to 10 business days of approval. We may decline cancellation requests from customers who cancel excessively or abusively.
Packages Returned to Us
If a carrier returns your package because of a wrong address or because it went unclaimed, you choose what happens next. You can ask us to reship the order at your cost, or you can receive a refund minus the original shipping cost and the cancellation fee. Read more on the Shipping page.
Lost or Missing Packages
Once a carrier marks a package as delivered, we are no longer responsible for lost or stolen items. Check with your neighbours, building management, or your local post office first. If your package is still missing, contact the carrier to file a claim. The Shipping page lists the full steps.
Late or Missing Refunds
If you have not received your refund after the timeframe above, check your bank account first. Then contact your credit card company, because refunds can take extra time to appear on a statement. If you have done both and still have no refund, email info@cmnailssupply.com.
Questions
Email info@cmnailssupply.com.
