Free Shipping — Eligibility & Tiers
We pay for your shipping, based on your location:
Tier 1 — Ontario & Quebec (eligible postal codes): we pay for your standard shipping on orders of $120 CAD or more. Customers in select Ontario and Quebec postal code areas qualify for free shipping on orders of $120 or more. Eligibility is automatically determined at checkout based on your shipping address.
Tier 2 — Rest of Canada: we pay for your standard shipping on orders of $250 CAD or more, for packages under 10 lbs.
The $120 free shipping threshold applies to customers in the Greater Toronto and Hamilton Area (GTHA), Niagara Region (including Niagara Falls, St. Catharines, and Welland), and the Greater Montreal and Quebec City metro areas. If you are unsure whether your address qualifies, note that eligibility is automatically determined at checkout based on your shipping address.
Free shipping applies only to Standard Shipping and is subject to the terms below.
Free Shipping Exclusions
Free shipping — regardless of tier or order value — does not apply to the following:
- Freight items, oversized or heavy products packages
- Large format items such as gallons, large cases, or bulk quantities
- Hazardous, flammable, or combustible liquids
- Any individual item weighing more than 7 lbs
- Taxes, handling fees, and gift card or gift certificate purchases (these do not count toward the free shipping threshold)
Additional handling fees may be applied at checkout for heavy, oversized, or case items. If your order includes any of the above, we may need to adjust the shipping cost before fulfillment and will contact you to confirm before proceeding.
If your order includes a mix of regular and excluded items, free shipping will apply only to the eligible items. Shipping charges for excluded items will be calculated and applied separately.
Orders Below the Free Shipping Threshold
If your order does not meet the applicable free shipping threshold, or includes excluded items, shipping charges will apply based on the selected shipping method. Rates are calculated based on your location, and the size and weight of your shipment. We have partnered with Canadian carriers to offer fast and reliable shipping with tracking included.
Estimated Delivery Times
All shipping and delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary based on factors beyond our control, including:
- Carrier processing delays
- Weather conditions or natural disasters
- Holidays and peak shipping seasons
- Customs clearance (for international orders)
- Carrier routing decisions or address verification issues
We cannot be held responsible for delays caused by shipping carriers or circumstances outside of our control.
Order Processing
Orders are typically processed within 1–2 business days. Processing time is separate from shipping time. Business days are Monday through Friday, excluding statutory holidays.
During peak seasons (including Black Friday, Cyber Monday, and December holidays), processing and delivery times may be extended.
Delivery Confirmation & Responsibility
Our delivery obligation is fulfilled once the carrier confirms delivery to the shipping address you provided. Most shipments include tracking and delivery confirmation. Proof of delivery may include a photograph, signature, or GPS confirmation.
We are not responsible for packages after they have been successfully delivered to your address. Once tracking shows "delivered," the package is considered received and our responsibility ends.
Unattended Deliveries
By placing an order, you acknowledge and accept that:
- Packages may be left at your door, mailbox, or building entrance per carrier policy
- We are not responsible for theft, damage, or loss of packages after delivery
- It is your responsibility to ensure someone is available to receive packages or that your delivery location is secure
- If you will be unavailable to receive a delivery, contact us before the package ships to arrange alternative delivery instructions
To reduce the risk of lost or stolen deliveries, we recommend choosing a secure shipping address such as your workplace, a mailbox location, or a location where someone can accept the package in person.
Lost, Missing, or Stolen Packages
If your order shows as delivered but you have not received it, we understand how frustrating that can be. However, we cannot take responsibility for packages that go missing after delivery has been confirmed, including cases of suspected porch theft.
If your package shows as delivered but you haven't received it:
- Check with household members, neighbours, or building management
- Check all possible delivery locations (side doors, back porches, mailrooms, building lobbies)
- Wait 24–48 hours in case of delayed scanning or carrier error
- Contact the shipping carrier directly using your tracking number
If you believe your package was stolen after confirmed delivery, contact your local authorities, obtain a police report, and file a claim with the carrier. We cannot issue refunds, replacements, or store credit for packages confirmed as delivered.
Damaged Packages
If your package arrives visibly damaged:
- Refuse delivery or note the damage with the carrier at the time of delivery
- Contact us within 48 hours with photos of the damaged package and items
- Do not discard packaging materials until your claim is resolved
Claims for damaged items must be reported within 48 hours of delivery. Claims filed after this period cannot be honoured.
Vacation / Extended Absence Policy
If you will be away and unable to receive deliveries, you must contact us before your order is fulfilled and handed to the carrier. You may request to hold your shipment, change the delivery address, or cancel your order for a full refund (before shipment only).
We cannot issue refunds, replacements, or store credit for packages delivered while you were unavailable if you did not notify us in advance before shipment.
Signature Requirements
Signature confirmation is available upon request on cart checkout for an additional fee. Without signature confirmation, carriers may leave packages unattended per their standard delivery procedures. We strongly recommend signature confirmation for high-value orders (over $200), deliveries to apartment buildings, or any situation where you cannot guarantee someone will be home.
Incorrect or Incomplete Addresses
We are not responsible for orders shipped to incorrect, incomplete, or undeliverable addresses provided by the customer. Please verify your shipping address carefully before completing your order. If a package is returned to us due to an incorrect address you provided, you will be responsible for reshipping costs.
Shipping Address Changes or Delivery Holds
Address changes or delivery holds must be requested before your order is fulfilled and picked up by our shipping partners. Once a package is in transit, we cannot guarantee changes will be processed by the carrier.
To request changes, contact us during business hours before shipment:
- Email: info@cmnailssupply.com
- Phone: 1-905-290-8368
- Hours: Monday–Friday, 9 AM – 5 PM EST
International Shipping
CM Nails Supply ships worldwide. Free shipping offers are limited to Canada only. International customers are responsible for all customs duties, taxes, and brokerage fees, as well as delays caused by customs clearance or inspections. Delivery times for international orders are estimates only and may vary significantly.
Refund Policy for Shipping Delays
We do not offer refunds, replacements, or compensation for shipping delays caused by carriers or circumstances beyond our control, including weather delays, carrier errors, customs delays, holidays, or force majeure events. If you require guaranteed delivery by a specific date, please contact us before ordering to discuss expedited options.
Final Sale Policy
All sales are final. Due to sanitary and hygiene standards, we do not offer returns, exchanges, or refunds. Please review your order carefully before completing your purchase.
Customer Support
If you have questions or need assistance with your order, our Customer Service team is available:
- Phone: 1-905-290-8368
- Email: info@cmnailssupply.com
- Hours: Monday–Friday, 9 AM – 5 PM EST
Acceptance of Terms
By placing an order with CM Nails Supply, you acknowledge that you have read, understood, and agree to these shipping terms and conditions. You accept responsibility for providing a correct and complete shipping address, ensuring your delivery location is secure, being available to receive packages or making alternative arrangements, notifying us in advance if you will be unavailable for delivery, and understanding that our responsibility ends once delivery is confirmed.
These terms are part of our overall Terms of Service and are binding at the time of purchase.
