Free Shipping
We pay for standard shipping on qualifying orders anywhere in Canada. Eligibility depends on where you live, your order total, and your package weight. Checkout confirms it automatically based on your shipping address.
The $120 minimum applies to the Greater Toronto and Hamilton Area (GTHA), the Niagara Region (including Niagara Falls, St. Catharines, and Welland), Kitchener, Waterloo, Cambridge, London, Guelph, Barrie, and the Greater Montreal and Quebec City metro areas. Free shipping applies to Standard Shipping only.
Free Shipping Exclusions
Free shipping does not apply to the items below, regardless of order value.
- Freight items and oversized or heavy packages
- Large format items such as gallons, large cases, or bulk quantities
- Hazardous, flammable, or combustible liquids
- Taxes, handling fees, and gift card purchases, which do not count toward your free shipping minimum
Additional handling fees may apply at checkout for heavy, oversized, or case items. If your order mixes eligible and excluded items, free shipping applies only to the eligible items and we calculate shipping for the rest separately. We will contact you to confirm any cost adjustment before your order ships.
Orders Below the Free Shipping Minimum
Shipping is calculated at checkout. If your order does not reach the free shipping minimum or includes excluded items, you pay the rate for the method you select. Rates depend on your location and the size and weight of your shipment. We ship with trusted Canadian carriers, and most shipments include tracking and delivery confirmation.
Order Processing
Orders are processed within 1 to 2 business days. Business days are Monday to Friday, excluding statutory holidays. Large orders with more than 36 individual products may take close to the full 2 business days to prepare. Processing time is separate from shipping time.
During peak seasons, including Black Friday, Cyber Monday, and the December holidays, processing and delivery may take longer.
Estimated Delivery Times
Delivery times are estimates and are not guaranteed. Remote areas may take longer. Actual times can vary with carrier delays, weather, holidays, peak seasons, and address verification issues. If your package is unusually late, email us at info@cmnailssupply.com and we will help you follow up with the carrier. We cannot be held responsible for delays caused by carriers or circumstances outside our control.
Tracking and Delivery Confirmation
Most shipments include tracking. Once your order ships, you receive an email with your tracking number. Our delivery obligation is fulfilled when the carrier confirms delivery to the address you gave us. Proof of delivery may include a photo, a signature, or GPS confirmation. Once tracking shows delivered, the package is considered received and our responsibility ends.
Unattended Deliveries
By placing an order, you agree that the carrier may leave your package in a location they consider safe. Packages may be left at your door, mailbox, or building entrance per carrier policy. We are not responsible for theft, damage, or loss after delivery, including damage from extreme heat or cold after a package has been left outside.
It is your responsibility to make sure someone can receive your package or that your delivery location is secure. If you will be unavailable, contact us before your order ships. To reduce risk, ship to your workplace, a mailbox location, or somewhere with secure package storage.
Lost, Missing, or Stolen Packages
If tracking shows delivered but you do not have your package, try these steps first.
- Check with household members, neighbours, or building management.
- Check all possible delivery spots such as side doors, back porches, mailrooms, and lobbies.
- Wait 24 to 48 hours in case of a delayed scan or carrier error.
- Contact the carrier with your tracking number.
If you believe your package was stolen, contact your local authorities, get a police report, and file a claim with the carrier. We cannot issue refunds, replacements, or store credit for packages confirmed as delivered.
Damaged Packages
Report damage within 7 days of delivery. If you can, refuse delivery or note the damage with the carrier at the door. Then email info@cmnailssupply.com with your order number and photos of the package and the items, and keep all packaging until your claim is resolved. You can read how we review claims on the Returns and Warranty page.
Vacation or Extended Absence
Contact us before your order ships if you will be away. We can hold your shipment, change the delivery address, or cancel your order before it ships, subject to the cancellation fee described on the Returns and Warranty page. We cannot issue refunds, replacements, or store credit for packages delivered while you were unavailable if you did not tell us before shipment.
Signature Confirmation
Signature confirmation is available for an additional fee. Request it at checkout. Without it, carriers may leave packages unattended under their standard procedures. We recommend it for orders over $200, for apartment buildings, and any time you cannot be sure someone will be home.
Incorrect, Incomplete, or Returned Packages
Please check your shipping address carefully before you place your order. We are not responsible for orders sent to incorrect, incomplete, or undeliverable addresses provided by the customer.
If a carrier returns your package to us because of a wrong address or because it went unclaimed, you choose what happens next. You can ask us to reship the order at your cost, or you can receive a refund minus the original shipping cost and the cancellation fee. If a carrier delivers to the wrong address, loses the package, or declines to return it because of an address error, and the package cannot be recovered, we cannot issue a refund or replacement.
Address Changes and Delivery Holds
Request changes before your order ships. Once a package is in transit, we cannot guarantee the carrier can apply a change. Contact us during support hours, Monday to Friday, 10 AM to 5 PM ET, at info@cmnailssupply.com or 905 290 8368.
Canada Only
We currently ship within Canada only. Free shipping offers apply to Canadian addresses as described above.
Out of Stock Items
Occasionally an item sells out. If your order includes both available and out of stock items, we refund the unavailable items and ship the rest.
Shipping Delays
We do not offer refunds, replacements, or compensation for delays caused by carriers or circumstances beyond our control, including weather, carrier errors, holidays, and force majeure events. If you need delivery by a specific date, contact us before you order so we can talk through your options.
Questions
Call 905 290 8368 or email info@cmnailssupply.com. Our team answers Monday to Friday, 10 AM to 5 PM ET. By placing an order, you agree to these shipping terms, which are part of our Terms of Service.
